HEAT 8.35

HEAT is a software solution created by FrontRange Solutions. It is designed to help organizations streamline their IT service management processes in order to improve efficiency and customer satisfaction.

HEAT provides a range of features, including incident and problem management, change management, asset management, and self-service options for end users. It also includes service level agreement monitoring, which helps organizations ensure that they are meeting their commitments to customers.

With HEAT, teams can collaborate more effectively, share knowledge and insights, and prioritize tasks to ensure that the most critical issues are addressed first. The solution is highly configurable, allowing organizations to tailor it to their specific needs, and it integrates with a range of other systems to provide a comprehensive view of IT operations.

• Incident Management: HEAT simplifies the process of reporting and tracking incidents. Tickets can be created easily, and routed to the appropriate team or individual for resolution. The system also provides real-time updates on ticket status, so end users can stay informed about the progress of their requests.
• Problem Management: HEAT helps organizations identify the root causes of problems in order to prevent them from occurring in the future. It enables teams to collaborate on problem resolution, and provides tools for documenting and sharing best practices.
• Change Management: With HEAT, organizations can manage changes to their IT infrastructure in a controlled and consistent manner. The solution provides workflows for change requests, approvals, and implementation, as well as tools for tracking change history.
• Asset Management: HEAT helps organizations track their IT assets throughout their lifecycle. It provides a centralized repository for asset data, allowing teams to easily manage hardware and software inventory, as well as maintenance schedules.

HEAT is a comprehensive IT service management solution that can help organizations optimize their IT operations and deliver better service to their customers.