HEAT 8.35
FrontRange Solutions – SharewareStreamline IT Service Management with HEAT by FrontRange Solutions
HEAT provides a comprehensive suite for managing IT service desk operations, but its interface could use modernization for better user experience.
HEAT is a software solution created by FrontRange Solutions. It is designed to help organizations streamline their IT service management processes in order to improve efficiency and customer satisfaction.
HEAT provides a range of features, including incident and problem management, change management, asset management, and self-service options for end users. It also includes service level agreement monitoring, which helps organizations ensure that they are meeting their commitments to customers.
With HEAT, teams can collaborate more effectively, share knowledge and insights, and prioritize tasks to ensure that the most critical issues are addressed first. The solution is highly configurable, allowing organizations to tailor it to their specific needs, and it integrates with a range of other systems to provide a comprehensive view of IT operations.
- Incident Management: HEAT simplifies the process of reporting and tracking incidents. Tickets can be created easily, and routed to the appropriate team or individual for resolution. The system also provides real-time updates on ticket status, so end users can stay informed about the progress of their requests.
- Problem Management: HEAT helps organizations identify the root causes of problems in order to prevent them from occurring in the future. It enables teams to collaborate on problem resolution, and provides tools for documenting and sharing best practices.
- Change Management: With HEAT, organizations can manage changes to their IT infrastructure in a controlled and consistent manner. The solution provides workflows for change requests, approvals, and implementation, as well as tools for tracking change history.
- Asset Management: HEAT helps organizations track their IT assets throughout their lifecycle. It provides a centralized repository for asset data, allowing teams to easily manage hardware and software inventory, as well as maintenance schedules.
HEAT is a comprehensive IT service management solution that can help organizations optimize their IT operations and deliver better service to their customers.
Overview
HEAT is a Shareware software in the category Miscellaneous developed by FrontRange Solutions.
The latest version of HEAT is 8.35, released on 02/18/2008. It was initially added to our database on 10/29/2007.
HEAT runs on the following operating systems: Windows.
HEAT has not been rated by our users yet.
Pros
- Offers comprehensive help desk and service management capabilities
- Provides customizable workflow automation and ticket routing
- Includes knowledge management features for self-service options
- Integrates with various IT management tools and systems
- Offers mobile access for technicians on-the-go
Cons
- Can be complex and overwhelming for some users, especially beginners
- High level of customization can require a significant amount of configuration and maintenance
- May require dedicated training to fully utilize all features and functionalities
- Some users report occasional glitches and bugs in the software
- Pricing may be on the higher side compared to some competitors
FAQ
What is HEAT by FrontRange Solutions?
HEAT is a comprehensive IT service management (ITSM) solution developed by FrontRange Solutions. It helps organizations streamline their IT operations and improve customer support.
What features does HEAT offer?
HEAT offers a wide range of features, including incident and problem management, change and release management, service catalog, asset management, knowledge management, self-service portal, and integrations with other systems.
Can HEAT be used for ITIL best practices?
Yes, HEAT follows ITIL (Information Technology Infrastructure Library) best practices and provides the necessary tools and workflows to implement ITIL processes within an organization.
Is HEAT available as a cloud-based solution?
Yes, HEAT is available as both an on-premises and cloud-based solution. Organizations can choose the deployment model that suits their needs and preferences.
How does HEAT support service desk operations?
HEAT offers a service desk module that facilitates efficient incident logging, ticket routing, assignment, escalation, and resolution. It also provides reporting and analytics for service desk performance monitoring.
Can HEAT integrate with other systems?
Yes, HEAT supports integrations with various third-party systems and tools, such as monitoring systems, authentication providers, provisioning systems, and more.
Does HEAT include an asset management component?
Yes, HEAT includes robust asset management capabilities for tracking hardware, software, and other IT assets throughout their lifecycle. It helps manage asset inventory, contracts, maintenance, and more.
What self-service capabilities does HEAT provide?
HEAT offers a self-service portal that allows end users to log incidents, request services, access knowledge articles, and track the status of their requests without needing to contact the service desk.
Is HEAT customizable?
Yes, HEAT can be customized to align with an organization's unique processes and requirements. Users can configure workflows, forms, notifications, and other elements to fit their needs.
Does HEAT provide reporting and analytics?
Yes, HEAT includes comprehensive reporting and analytics capabilities. It offers pre-built reports and dashboards, as well as the ability to create custom reports to track KPIs, SLAs, and other metrics.
Boris Weber
I am an editor at UpdateStar. I started as a support engineer, and am now specialized in writing about general software topics from a usability and performance angle among others. I telecommute from UpdateStar’s Berlin office, when I am not working remote as a digital nomad for UpdateStar. When I'm not analyzing the latest software updates, you can find me exploring new cities, immersing myself in local cultures, and discovering innovative tech trends across the globe.
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